FAQ

Each hat packaged carefully with a plastic protector so the integrity of the product would not get damaged during shipping

On our independent website, we gladly accept PayPal as a payment method, bringing you a convenient, secure, and globally applicable payment experience. PayPal, as a leading global online payment platform, ensures the security of every transaction with its powerful encryption technology and buyer protection policies. With just a few simple steps, you can complete payments using your PayPal account balance, bank account, or credit card without disclosing sensitive financial information, making shopping more worry free and reassuring. Choose PayPal and enjoy a seamless payment process, making global goods within reach.

Your order has been confirmed to be shipped via UPS air freight service, which signifies that your cherished item will traverse vast distances swiftly and securely to reach your doorstep. UPS air freight is renowned for its efficient and reliable global logistics network, and we have deliberately chosen this service to provide you with an exceptional delivery experience. From the moment your order is packed, it will be boarded on a dedicated UPS flight, enjoying priority handling and rapid transit to ensure it arrives at your specified address in pristine condition and within the shortest possible time. Please keep an eye on your email or SMS notifications for real-time tracking information and estimated delivery times. By opting for UPS air freight, distance is no longer a reason for delay, allowing the anticipated joys to arrive sooner.

It will arrive at your shipping address within 10 working days after passing through customs, depending on the policies of your country

At our store, we stand firmly behind the quality of our products and your satisfaction is our top priority. If, for any reason, you find that your purchased item has a manufacturing defect or does not meet the described quality standards, we offer a comprehensive return and exchange policy. Within [specified number of days, e.g., 30 days] from the date of receipt, you may request a return or exchange. To initiate a return or exchange, please contact our customer service team with your order number and a detailed description of the issue. We may require photos of the defective item to assist in the assessment. Once your request is approved, we will provide you with clear instructions on how to return the item, including any necessary return shipping labels. For returns, we will issue a full refund to your original payment method upon receiving and verifying the returned item. For exchanges, we will send you a replacement item free of charge, subject to availability. In both cases, we strive to process your request as quickly as possible to minimize any inconvenience. Our commitment to quality extends beyond the sale, and we are dedicated to ensuring that every customer has a positive experience with us. Should you encounter any quality issues, rest assured that we are here to support you with a hassle-free resolution.